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Refund Policy

A legal disclaimer

Last Updated: March 26, 2026

At MP Thread Studio, we take pride in the quality and care of our work. Because our services are custom and made to order, the following refund policy applies.

1. Custom Services

All quilting services are custom and made specifically for each customer.

For this reason, all sales are final once work has begun.

2. Deposits and Payments

  • Deposits (if required) are non-refundable

  • Once a project has started, no refunds will be issued for work completed

3. Cancellations

  • Orders may be canceled before work begins for a full refund (excluding any non-refundable deposit, if applicable)

  • Once quilting has started, cancellations are not eligible for a refund

4. Customer Satisfaction

If you are unhappy with your finished quilt, please contact us within [5 days].

We will review concerns and, at our discretion, may offer:

Adjustments or corrections

Partial refund or store credit (if appropriate)

5. Damaged or Defective Work

If your quilt is damaged due to our workmanship, we will work with you to:

  • Repair the issue, or

  • Offer a partial or full refund where appropriate

6. Customer-Provided Materials

We are not responsible for:

  • Pre-existing damage to quilt tops or fabric

  • Issues related to fabric quality, construction, or design

7. Shipping

  • Customers are responsible for shipping costs unless otherwise agreed

  • We are not responsible for delays or damage caused by shipping carriers

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If you have questions about this policy, please contact us:
Email: mpthreadstudio@gmail.com
Business Name: MP Thread Studio

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